Emergencies and Claims

Claims procedures:

Claims are handled by the Accident and Health Claims department of Chartis Insurance.

To facilitate prompt claims settlement:

Trip cancellation claims:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.

Trip interruption claims:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. Please be sure to include detailed information supporting the reason for the trip cancellation, and proof of paid and non-refundable funds that you wish to claim back.. Provide all unused transportation tickets, official receipts, etc.

Claims for medical expenses reimbursement:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form .Obtain receipts from the providers of service, etc., stating the amount paid and listing the diagnosis and treatment.

Claims for loss of diving gear:
Contact Chartis Insurance Claims Services to obtain the appropriate claim form. In case of loss, theft, or damage to diving gear, immediately contact the hotel manager, tour guide or representative, transportation official, or local police; report occurrence and obtain a written statement. Submit claim first to party responsible; i.e., airline, hotel, etc.

To obtain claim forms and any additional information on how to report a claim call or write to:

Chartis Insurance Claims Services
A&H Claims Department
P. O. Box 25987
Shawnee Mission, KS 66225
800-551-0824 (Toll free)
866- 893-5984 (Fax)

Emergency procedures:

A 24/7 emergency telephone assistance service is available for your benefit so that, in the event of an emergency while traveling, English speaking help and advice may be furnished to you.

In case of an emergency while on a dive vacation please contact Travel Guard as follows: When calling from the USA or Canada, please dial (800) 401-2271

To call collect from anywhere else in the world, contact an AT&T international Operator to place your call to Houston at: (+0) 1- 713-260-5507
Please mention policy # SRG9100743

Please note: in case of an immediate emergency, be sure to contact local EMS for assistance, and then contact Travel Guard.

NOTE: Problems of distance, information and communication make it impossible for Travel Guard to assume any responsibility for the availability, quality, use or result of any emergency service. In all cases, you are still responsible for obtaining, using and paying for your own required services of all types.